Solar. Storage. Sensible support.Start with a conversation   +27 72 952 9212 Contact sales
Sensible Solar
Home / Service and support

Service and support

Understand it. Improve it. Keep it working.

Wall-mounted solar equipment with floor-standing battery cabinets and Sensible Solar branding

We help diagnose underperformance, improve unreliable backup and plan practical upgrades to existing systems.

Ask about your system Contact sales

Speak to the right team:

Contact sales · +27 72 952 9212Maintenance · +27 62 070 7259Support · +27 71 934 0314

Find the cause before replacing equipment.

Tell us what changed, when the problem occurs and which equipment you have. Error messages and monitoring history help us find a useful starting point.

  • Fault diagnosis and system assessments.
  • Maintenance and monitoring support.
  • Compatibility checks and planned upgrades.

Remote where practical. On site where needed.

We’ll check the equipment, connectivity and access before proposing remote support. Electrical faults, testing and hardware work can require a site visit.

Looking after EPC installations.

Useful reading.

Before you decide

A few useful answers

Can you help with another installer’s system?

Tell us the inverter and battery models, the problem and your location. We’ll confirm whether an assessment is practical and what it involves.

Do you support every inverter brand?

Share the exact model and fault first. We’ll confirm the right assessment or referral route.

What if the system is unsafe?

If you see smoke, fire or damaged wiring, keep away and contact the appropriate local emergency service or qualified electrical professional.

Make your next energy decision a sensible one.

Tell us what needs to work better. We’ll help you work out the right next step.

Ask about your system Contact sales
Contact sales